Effective 7/6/2025
At Mason Ridge Designs, each piece is handcrafted with care and intention. Because our products are often made-to-order or one-of-a-kind, all sales are considered final. We do not offer returns, exchanges, or refunds unless an item arrives damaged or defective.
Damaged or Defective Items
If your item is damaged during shipping or has a defect upon arrival, please contact us within 3 days of delivery. To help us make it right, include clear photos of:
- The damaged item
- The packaging
- A description of the issue
If the claim is approved, we’ll offer a replacement or refund as appropriate.
Custom Orders
Custom and personalized items are made just for you and are non-refundable and non-returnable, except in the case of damage or error on our part.
Shipping Issues
We are not responsible for delays or delivery issues caused by carriers, but we’re happy to assist with tracking or filing a claim if needed.
Questions?
If you have questions about your order or this policy, contact us at:
Masonridgedesigns@gmail.com
(903) 477-6767
